Returns & Refunds policy

We are confident you will love your Mertese products. However, if for any reason you're not completely satisfied with your order, you are entitled to a refund within 21 days of receipt of the shipment. To cover the cost of shipping, all returns will be subject to a $4.99 return fee, which will be deducted from your refund.

If you decide to return your item(s), please let us know by sending an email to customer@mertese.com. Be sure to include your name, order number, and reason for return.

Please note that you must send the items back within 14 days of informing us.

Conditions for returns

In order to be eligible for a return, products must be:

• Purchased in the last 30 days

• In the same condition that you received it and undamaged in any way

• In the original packaging

Processing your return

Once we receive your return shipment, we will inspect the returned items and start processing your refund. We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion. You will be notified if your return is refused.

Money will be refunded to the original payment method used during the purchase. The refund will be available within 5 days. We will cover the shipping costs for the return.

Returning Goods

You are responsible for the risk of returning the goods to us. You should send the goods to the following address:

12561 Cerromar Place, Fairfax, VA, 22030

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail customer@mertese.com.